Privacy policy

1. General information

ABC Betriebs AG operates the Hotel Restaurant Castellan’s of the Neues Schloss Privat Hotel Zurich and is committed to protecting your personal data and also providing clear and transparent information about what data we collect and how we use it. This Privacy Policy explains how your personal data that we collect when you use our website or services and platforms, or that you provide to us, will be used.

Your trust is important to us, which is why we take the issue of data protection seriously and pay attention to appropriate security. Of course, we comply with the legal provisions of the Federal Act on Data Protection (FADP), the Ordinance on the Federal Act on Data Protection (VDSG), the Telecommunications Act (TCA) and other applicable data protection provisions of Swiss or EU law, in particular the European General Data Protection Regulation (GDPR).

To help you understand what personal data we collect from you and for what purposes we use it, please read the information below.

2. Responsible for data protection

The person responsible for data processing on our website is:

ABC Betriebs AG
Neues Schloss Privat Hotel Zürich, Autograph Collection
Stockerstrasse 17
8002 Zurich
Switzerland

Phone: +41 (0) 44 286 94 00
Email: neuesschloss@autographhotels.com

3. Accessing our website

When you visit our website, our servers temporarily store every access in a log file. As with any connection to a web server, the following technical data is recorded and stored without your intervention:>

the IP address of the requesting computer,
the name of the owner of the IP address range (usually your Internet access provider),
the date and time of access,
the website from which the access was made (referrer URL), if applicable, with the search term used,
the name and URL of the retrieved file,
the status code (e.g. error message),
the operating system of your computer,
the browser you are using (type, version, and language),
the transmission protocol used (e.g. HTTP/1.1) and
if necessary. Your username from a registration/authentication.

The collection and processing of this data is carried out for the purpose of enabling the use of our website (establishing a connection), to ensure system security and stability in the long term and to enable the optimisation of our internet offer, as well as for internal statistical purposes. This is our legitimate interest in data processing within the meaning of Art. 6 (1) (f) GDPR.

The IP address is also evaluated together with the other data in the event of attacks on the network infrastructure or other unauthorized or abusive use of the website for reconnaissance and defense and, if necessary, used in the context of criminal proceedings for identification and for civil and criminal proceedings against the users concerned. This is our legitimate interest in data processing within the meaning of Art. 6 (1) (f) GDPR.

4. Disclosure of data to third parties

To the contract processing

Insofar as this is legally permissible and necessary for the processing of contractual relationships with you, your personal data will be passed on to third parties. The data passed on may be used by third parties exclusively for the purposes mentioned.

Table reservations

The following data is also collected for the processing of a table reservation (booking):

First Name
Last Name
Phone
E-mail address
credit card details, if applicable

Upon your request, data processing will be carried out by forwarding to the website Fortable by Lunchgate https://reserve.foratable.com/ (Lunchgate AG, Badenerstrasse 255, CH-8003 Zurich) and is necessary for the purposes mentioned for the performance of the contract and pre-contractual measures. You can find more information about data processing on the Fortable reservation website here: https://go.foratable.com/datenschutzerklarung

Purchase of vouchers

The following data is also collected for the purchase of vouchers for the Castellan’s hotel restaurant:

Salutation
First Name
Last Name
Address
E-mail address
credit card details, if applicable

Upon your request, data processing will be carried out by forwarding to the website of the provider e-guma https://shop.e-guma.ch/neuesschloss/de/cart (Idea Creation GmbH, Schweizergasse 21, CH-8001 Zurich) and is necessary for the purposes mentioned for the fulfilment of the contract and pre-contractual measures. You can find more information about data processing on the website here: https://shop.e-guma.ch/neuesschloss/de/privacypolicy

5. Your rights

You have the following rights:

Right to information: You have the right to request access to your personal data stored by us at any time, free of charge, when we process it. This gives you the opportunity to check what personal data we process about you and that we use it in accordance with applicable data protection regulations.

Right to rectification: You have the right to have inaccurate or incomplete personal data rectified and to be informed of the rectification. In this case, we will inform the recipients of the data concerned about the adjustments made, unless this is impossible or involves disproportionate effort.

Right to erasure: You have the right to have your personal data erased in certain circumstances. In individual cases, the right to erasure may be excluded.

Right to restriction of processing: You have the right to request that the processing of your personal data be restricted, under certain conditions.

Right to data portability: Under certain circumstances, users outside Switzerland have the right to receive from us the personal data that they have provided to us in a readable format, free of charge.

Right to lodge a complaint: You have the right to lodge a complaint with a competent supervisory authority about the way in which your personal data is processed.

Right of withdrawal: In principle, you have the right to revoke your consent at any time. However, processing activities based on your consent in the past do not become unlawful as a result of your revocation.

Right to object: If your personal data is processed on the basis of legitimate interests, you have the right to object to the processing of your personal data if there are reasons for this arising from your particular situation or the objection is directed against direct marketing. In the latter case, you have a general right of objection, which we will implement without specifying a special situation.

6. Cookies

We use cookies on our website. These are small files that are automatically created by your browser and stored on your device (laptop, tablet, smartphone, etc.) when you visit our site. A cookie does not always mean that we can identify you.

The use of cookies serves on the one hand to log the frequency of use, number of users and behaviour on our website, to increase the security of website use and to make our information offer user-friendly.

In addition, we also use temporary cookies to optimize user-friendliness, which are stored on your device for a certain set period of time. If you visit our site again to use our services, it will automatically recognize that you have already been with us and which entries and settings you have made so that you do not have to enter them again.

Cookies that are necessary to carry out the electronic communication process or to provide certain functions desired by you (e.g. shopping cart function) are stored on the basis of Art. 6 para. 1 lit. f GDPR.

You can configure your browser setting so that cookies are not stored on your computer. Disabling cookies completely may prevent you from using all the features of our website.

By continuing to use our website and/or agreeing to this privacy policy, you consent to cookies being set by us and thus personal usage data to be collected, stored and used, even after the end of the browser session. You can withdraw this consent at any time by activating the browser preference to refuse third-party cookies.

7. Analysis tools

Google Analytics

This website uses the “Google Analytics” service, which is offered by Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA), to analyse the use of the website by users. The service uses “cookies” – text files that are stored on your device. The information collected by the cookies is usually sent to a Google server in the USA and stored there.

IP anonymization applies to this website. The IP address of the users is shortened within the member states of the EU and the European Economic Area. This shortening eliminates the personal reference of your IP address. Within the framework of the contract data agreement that the website operators have concluded with Google Inc., the latter uses the collected information to evaluate website use and website activity and provides services related to Internet use.

You have the option of preventing the cookie from being stored on your device by selecting the appropriate settings in your browser. There is no guarantee that you will be able to access all the features of this website without restrictions if your browser does not allow cookies.

Furthermore, you can use a browser plug-in to prevent the information collected by cookies (including your IP address) from being sent to Google Inc. and used by Google Inc. The following link will take you to the corresponding plugin: https://tools.google.com/dlpage/gaoptout?hl=de

You can find more information about the use of data by Google Inc. here: https://support.google.com/analytics/answer/6004245?hl=de

8. Data security

Your personal data is transmitted from this website to us in TLS/SSL encryption. We protect our website from unauthorized access with technical and organizational measures.

9. Retention period

We will retain your personal information for as long as we deem necessary or appropriate to comply with applicable laws, or for as long as it is necessary for the purposes for which it was collected. We delete your personal data as soon as it is no longer needed and in any case after the expiry of the legally prescribed maximum retention period of five or ten years. Data that is no longer necessary and for which there is no legal obligation to retain data will be destroyed after the purpose and justification have ceased to exist.

10. Up-to-dateness and modification of this privacy policy

We reserve the right to change this privacy policy or adapt it to new processing methods at any time.